Refund & Cancellation Policy

1. Merchant of Record Disclosure (Paddle.com)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and billing disputes in accordance with the Paddle Checkout Buyer Terms.

2. 14-Day Refund Guarantee & Statutory Right to Cancel

We want you to be completely satisfied with FormFork. In accordance with Paddle's Consumer Terms and applicable consumer protection laws:

• 14-Day Refund Period: You have the right to cancel your purchase and request a full refund within 14 calendar days from the day after your initial transaction or subscription purchase date without giving any reason.
• Unused Subscription & Technical Issues: If you experience a verifiable technical issue that prevents you from using core FormFork features or if you mistakenly purchased a subscription and request a refund within 14 days, we will issue a full 100% refund of the transaction amount.
• Statutory Consumer Rights: Nothing in this Refund Policy limits or affects your mandatory statutory rights as a consumer under applicable local laws (including EU, UK, and international consumer protection regulations).

3. Subscription Renewals & Cancellation Policy

FormFork paid plans (such as Growth / Pro and Agency / Enterprise tiers) are billed in advance on a recurring monthly or annual cycle, depending on the billing cadence you select at checkout.

• Self-Serve Cancellation Anytime: You can cancel your subscription at any time directly inside your workspace under Billing & Subscription Plans by clicking Cancel Subscription, or by using the cancellation link provided in your Paddle email receipt.
• Continued Access Until Period End: When you cancel a subscription, your cancellation takes effect at the end of your current paid billing period. You will retain full access to your paid tier quotas and features until that period expires, and you will not be charged again.
• Renewal Refunds: If an automatic monthly or annual renewal charge occurs and you contact us within 14 days of the renewal billing date without having consumed the renewed period's paid quotas, we can coordinate a full refund of the renewal charge.

4. How to Request a Refund

To request a refund or assistance with an invoice, you may use either of the following official channels:

1. Contact FormFork Billing Support: Email us at support@formfork.io with your account email address and your Paddle Transaction / Invoice ID (or Order Receipt email). We review and process refund requests within 1–2 business days.
2. Via Paddle Buyer Support: Open your original Paddle email receipt and click the support or refund link, or visit paddle.net to look up your transaction and submit a refund request directly with Paddle as Merchant of Record.

Once approved, refunds are credited back to the original payment method used at checkout. Depending on your bank or card issuer, funds typically appear on your statement within 5 to 10 business days.

5. Abuse Prevention & Exceptions

Refunds do not apply to accounts terminated for severe violations of our Terms of Service (such as deploying phishing forms, credential harvesting, or distributing malware).